MyTime Features
MyTime offers hundreds of customizable features to help you manage and grow your business.

Product Features

+ Online Bookings
  • Responsive, configurable, and white-labeled online booking experience that can be embedded into websites and mobile apps
  • Custom branded guest app that can be published in your name for iOS and Android for online booking, guest check-in, and gift card sales
  • Custom URL with responsive online booking landing page hosted by MyTime
  • Native online booking through Google Search, Google Maps, and Google Home
  • Native online booking through Instagram Pages and photos
  • Native online booking through Facebook Pages and posts
  • Clients book classes and events online with custom attendee types and limits
  • Online booking experience supports both retail business and mobile businesses (we come to you)
  • Allow clients to add themselves to the walk-in waitlist, with estimated wait times, from your website or custom URL
  • Collect payment method to automatically charge for services or no-show fees
  • Tokenized payment maintains credit card on file
  • Support for promo codes and coupons
  • Ability to purchase memberships, packages, and gift cards
  • Prices displayed automatically take into account memberships, packages, and gift cards the client may have
  • Prices displayed automatically take into account last-minute sales and off-peak prices
  • Prices displayed can be customized by the client for specific services (for “friends and family” or “grandfathered prices”)
  • Ability to add multiple services to a single appointment including multi-staff appointments
  • Add-ons and upsells are promoted automatically based on the service selected by the client
  • Intake forms including liability waivers and contracts integrated into the online booking experience
  • Clients can add notes and special requests to their bookings
  • Require services to be booked in a specific order on a single appointment
  • Integration with client’s Google Calendar, Outlook or iCal
  • Email, SMS, and push notification appointment confirmations to reduce no shows
  • Ability to restrict online booking to specific services or staff members
  • Ability to book recurring appointments
  • Ability to reschedule or cancel existing appointments
  • Ability to put online bookings into a pending state that must be approved
  • Ability to restrict online bookings to existing clients or block specific clients from booking online
  • Ability to restrict online bookings based on minimum or maximum advance notice by service, class, or event
  • Ability to set booking intervals clients can book at ranging from every 5 minutes to every hour
  • Multi-language allows you to translate client-facing info (services titles/descriptions, emails, intake forms, etc.)
  • Prices displayed can be customized by pet breed (pet businesses only)
  • Prices displayed can be customized by vehicle (automotive businesses only)
  • Native iOS and Android client booking apps
  • Clients can initiate real-time chat or share photos from your website and mobile app (COMING SOON)
  • Sign up or sign in with Facebook or Apple ID
  • Embedded widget for memberships, packages, and gift cards
  • Embedded account management
  • ClassPass integration for classes
  • Ability to set prerequisite services
  • Ability to collect deposits during the online booking process
+ In-Store Appointment Scheduling
  • Responsive web application for managing appointment schedule works from any browser
  • Offline mode allows full functionality within the browser or mobile app even when the internet connection is lost
  • Native iOS and Android app for managing appointment schedule
  • Day/Week/Month/Agenda layouts to view bookings
  • Color coding by service type, staff member, and appointment status
  • Multi-staff appointments
  • Quick-Add feature to create new clients on the fly
  • Event or class booking, including virtual events, events shared by multiple locations, and events at another location
  • Recurring appointments
  • Appointment blockages
  • Support for multiple services per appointment
  • Service add-ons tied to specific services
  • Resource booking allows for rooms and equipment to be booked with the appointment
  • Split times allow for client processing time while the staff member is available for other appointments
  • Buffer times allow for cleanup/breaks after appointments
  • Staff, resource, and location filters show only relevant bookings
  • Walk-in waitlist with estimated time remaining for walk-in only or hybrid businesses
  • Split screen view for “Walk-in Only” businesses to view waitlist, checked-in, and in-service clients on one screen
  • Client and Appointment notes with photo attachments
  • Pet notes (pet businesses only)
  • Vehicle notes (auto businesses only)
  • Client self-service check-in for appointments and classes on in-store kiosks
  • Digital waitlist signage with image and video for smart TV display
  • Icons to indicate key appointment information such as prepaid, recurring, or new clients
  • Redo appointments for unhappy customers with their original service
  • Audit trails for all actions with employee and date/time stamps
  • Book multiple appointments per time slot for specific staff or resources
  • Prebook the client’s next appointment during the checkout workflow
  • Ability to record cancellation reason when clients cancel an appointment
  • Walk-out button to track missed opportunities
  • Ability to prevent adding clients to the waitlist above a certain wait time
+ Point of Sale
  • Offline functionality with store and forward capability to continue transacting and processing credit cards when the internet goes down
  • Automatically generate tickets from appointments
  • Gift card sales and tracking
  • Service packages (series) sales and tracking
  • Bundles of products, services, and classes for a set price
  • Membership sales and management
  • Integrated credit card processing from TSYS or Stripe
  • Tokenized payments store credit cards on file without PCI exposure
  • Apply discounts to a single item or entire ticket
  • Apply and track promotions, BOGOs and auto-applied discounts
  • View a client’s past purchase history for easier upsells
  • Sales tax calculation by service/product category and location including VAT support
  • Staff commission calculation for products, services, and tips
  • Support for multiple appointments and products on a single ticket
  • Multiple payment options (cash, credit card, check, or gift card)
  • Payment splitting of a single ticket across different payment options (cash, credit card, check, or gift card)
  • Tipping accepted on tickets and on printed receipts
  • Ability to split tips between staff members
  • Request and receive client tips by SMS
  • Multiple register support
  • Barcode scanning
  • Register open and close counts
  • Support for taking staff tips from registers
  • Complete audit trail with time-stamps on POS actions and cash drawer usage
  • Customizable email receipts for clients
  • Receipt printing via thermal printer or regular paper printers
  • Real-time sync with QuickBooks Online
  • Refund closed tickets by item or entire ticket
  • Ability to save open tickets
  • Environmental fees by service and location
  • Customizable refund reason codes
  • Accept returns for products without a receipt or products from another location
  • Integrated merchant processing in Canada
  • Ability to redeem physical gift cards directly from Ingenico credit card terminals
  • Ability to generate shelf labels with prices from POS
+ Inventory Management
  • Integrated inventory management to track all your products
  • Separate back bar and retail inventory counts by location
  • Create, assign, monitor, and complete inventory stock check audits
  • Set inventory targets by location
  • Automated alerts to ensure timely re-orders
  • Cost and expiration date by shipment
  • Purchase orders by vendor with automated ordering and minimum order quantities
  • Email purchase order to vendors
  • Stock counting via mobile app camera bar code scanner
  • Shipment batch receiving and checking against purchase order
  • Barcode scanning from the MyTime mobile app
  • Inventory adjustment reasons
  • Import and export of entire product inventory from a different system
  • Discontinue inventory
  • Consume Inventory Mode on Apps to scan and automatically deduct consumed items from the back bar
  • Ability to reopen closed purchase orders
  • Ability to bulk upload vendors and product costs via CSV
  • Ability to view and edit price, cost, and margin, add vendor discount, and add additional products to PO during PO check-in
+ Client Management
  • Ability to customize fields in client records with multiple field types to choose from
  • Detailed record of past and upcoming appointments, classes, events, and product purchases
  • Create, manage and track memberships with recurring billing
  • Create, manage and track packages and bundles of services that can be sold online or in-store
  • Create, sell, reload and track gift cards online or in-store
  • Individual pet records (pet care businesses only)
  • Individual vehicle records (automotive businesses only)
  • Client referral program with incentives
  • Client labels to tag and sort clients more efficiently
  • Type-ahead search and filter by client name, phone, email, or label
  • Intake forms to collect data from clients, including waivers and contracts
  • Expiration reminders that show on client or pet profile (e.g., overdue pet vaccinations)
  • Family members under one account
  • Contact permissions for transactional and marketing email and SMS (double opt-in)
  • Custom prices and durations by client
  • Record of messaging and marketing history
  • Automatically invite new clients to create a user account
  • Merge duplicate clients
  • Import and export client database from a different system
  • Mark clients as tax exempt
  • Automatic client credit card updates when the card expires
  • Preferred client language
  • Merge duplicate family members, pets, or vehicles
  • Membership item and value credits audit trail
+ Staff Management
  • Service assignments and qualifications
  • Clock-in/out and time tracking
  • Hourly wages and overtime with custom hourly rate types
  • Straight and tiered commissions on products sold and services performed
  • Machine learning staff scheduling forecast to estimate staffing needs based on historical bookings
  • Backbar fees can be tracked and assessed on services performed
  • Recurring custom work schedules, sick day, and vacation day reporting
  • Robust and granular access controls by role
  • Setup logins using usernames or email addresses for each staff member
  • Separate display names and legal names for staff
  • Ability to sync with personal Google or Outlook 365 Calendars
  • Concurrent appointments configurable by staff member
  • Staff can receive email or SMS alerts for appointment status changes
  • Staff bios and photos can be displayed to clients booking online
  • Service price and duration can vary by staff member or title
  • Auto-lock access to application after some inactivity
  • Access to application can be IP locked
  • Forced breaks for staff members
  • Add facility fees to services for deduction before staff commission is calculated
  • Staff titles and role assignments
  • View only access for staff outside of whitelisted IP address
  • Historical data maintained for deleted staff
  • Support staff that work in multiple locations
  • Straight and tiered commissions for classes performed
  • Compensation by product category
+ Real-Time Chat
  • MyTime Communicator real-time chat and photo sharing with clients
  • Exchange images and respond to questions right from phone or computer
  • Messages delivered across multiple channels including SMS, email, and mobile app
  • Automatically saves conversation thread, with message time stamps
+ Marketing
  • Dozens of configurable automated email & text messages to engage customers
  • Multiple delivery setting (automatically triggered, scheduled, and on-demand)
  • 2-way email and SMS appointment confirmations to reduce no shows
  • Automated rebooking reminders set per service
  • Support for photos, links, and attachments in emails and text messages
  • Email and SMS campaigns targetable by appointment history, client tags, location, and more
  • Template builder for emails and text messages with WYSIWYG editor
  • Analytics on email and SMS campaign performance and attribution
  • Coupons and promo codes for services, products, and gift cards with configurable settings
  • Last-minute flash sales by location, service, and staff member
  • Offpeak hour pricing
  • Promoted posts on Facebook and Instagram with embedded online booking
  • Add Google Analytics, Google Tag, and Facebook Pixel tracking to online booking
  • Your website’s Google Analytics Session maintained during online booking
  • Mass opt-in clients to marketing messages via SMS
  • Push notifications to the custom MyTime guest app
  • UTM parameters for the booking widget
+ Client Referrals
  • Offer incentives to both referrers and referees
  • Fully integrated into POS
  • Automated referral notifications
  • Unique referrer link that can be shared via email, SMS, and social media
  • Referral credits tracked on client profile
  • Reports to track impact of referral program
+ Reports & Analytics
  • Over 50 reports for key business areas from P&L to productivity to compensation
  • Real-time aggregation of data across all locations
  • Date range, location, and staff member filtering for all reports
  • PDF and CSV export for all reports
  • Staff level access controls to limit viewing to own information
  • Charts and dashboards for an at-a-glance view of top business metrics
  • Daily business snapshot PDF with key metrics
  • Cash drawer open and close reconciliation reports
  • Compensation and Inventory Snapshot that allows you to save a copy of the data and download it later as a CSV
+ Online Listing and Reputation Management
  • Real-time syndication of business data to top search engines, review sites, social networks and directories on the web
  • Improved SEO and de-duped listings on major publishers and search engines, such as Google, Bing, Facebook and Yelp
  • Real-time monitoring of business rating and reviews from over 25 review sites
  • Daily emails digest with new reviews
  • Ability to respond to reviews
  • Smart review request emails to drive more positive reviews from clients
  • Ability to track and analyze ratings and reviews by location and staff member
+ Enterprise Features
  • Full white-labeled solution
  • SLAs with 99.9% uptime and 24x7x365 help desk
  • Highly scalable redundant architecture across multiple availability zones
  • Enterprise-grade security
  • Access controls by role with support for unlimited roles
  • Audit trail for appointments and client record changes
  • APIs and webhooks to connect legacy applications to MyTime
  • Custom location groupings for reporting and price changes
  • Data import pipelines to receive location, staff, and services changes
  • Single-Sign-On (SAML protocol)
  • Franchise and location management system
  • Fully internationalized and translated user interface
  • Multiple currency and language support
  • Custom report option available
  • Dedicated infrastructure with read replica database option available
  • Enterprise booking widget that allows configuring a parent account booking widget, which includes all franchise locations
+ Franchise Management
  • Real-time reporting on results at the chain, franchise owner, and individual location levels
  • Royalty tracking and reporting to provide transparency to franchisors
  • Location management and provisioning with stored templates to instantly generate new locations
  • Ability to transfer locations between owners
  • Ability to share clients records, memberships, packages, and gift cards between locations with reconciliation
  • Customizable access controls to determine what happens at the franchisor vs. franchisee level
  • Custom branding to ensure a consistent experience across all franchise locations
  • Create services, classes, events, inventory, promotions, etc. once for all franchises
  • Create vendors once for all franchises